Customer Enablement Manager 

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Customer Enablement Manager 

Virksomhed: Xolta

Xolta A/S is an Ebbefos Holding company which is owned by the charitable foundation Ebbefos Foundation focusing on children’s well-being.  

We are a pioneer in clean energy technology based in Denmark, is dedicated to creating innovative solutions for a sustainable future. Our advanced cloud-connected stationary battery solutions play a pivotal role in storing renewable energy. As part of our growth journey, fueled by our passion for green energy, we are currently seeking a talented and dynamic Customer Enablement Manager to join our service team. 

So, if you are passionate about making impactful contributions to the clean energy sector and have a proven track record in technical documentation and support, we invite you to be a part of our innovative journey. 

You will join an experienced international and passionate team, dedicated to the green transition through developing impactful lasting products and services to propel the advance of renewable energy. On top of the physical energy storage products and battery packs, the XOLTA offering consists of a cloud-based platform for energy optimization, reseller support functions and end-user interface to the products. 

About the role: 

As Customer Enablement Manager at Xolta, you will play a key role in helping Xolta to achieve its mission goal of delivering great customer experience.  

In this role, you will have the unique opportunity to directly impact the effectiveness of our support operations and the overall satisfaction of our customers by enhancing the availability and quality of support resources. Your work will empower our customers with the knowledge and tools they need to resolve their issues independently, quickly and efficiently, fostering a culture of self-reliance and confidence in using Xolta products. 

As part of the customer support and technical service organization, you will operate in a fast-paced dynamic environment united in one common goal – to be the best! With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally. 

General responsibilities for you to drive and own: 

  • Develop and maintain a comprehensive, centrally managed knowledge base, ensuring that regional field engineers can localize content effectively, making support accessible across all regions. 
  • Create and continuously update a wide array of self-help resources, including tutorials and instructional videos, with a strong focus on Residential products, enabling customers to find solutions efficiently. 
  • Ensure that all self-help and knowledge resources are easily accessible and user-friendly, enhancing the customer support experience. 
  • Regularly update technical documentation, including troubleshooting guides, product manuals, and service documentation. 
  • Collaborate closely with relevant stakeholder teams (e.g. engineering and customer support) to ensure accuracy and comprehensiveness of technical content. 
  • Monitor and analyse the usage of self-help tools to identify areas for improvement and expansion. 
  • Lead initiatives to enhance the content delivery platforms, ensuring they are optimized for customer engagement and feedback. 
  • Stay up to date with emerging trends and technologies to continually improve the self-service support offering. 

Qualifications for the ideal candidate: 

  • Demonstrated experience in the development and management of knowledge bases and self-help support resources. 
  • Solid background in creating and managing technical documentation and instructional content. 
  • Capable of working independently with minimal supervision, showcasing initiative in improving customer support operations. 
  • Strong organizational, analytical, and problem-solving skills. 
  • Effective communication skills, with the ability to produce content that caters to both technical and non-technical audiences. 
  • A bachelor’s degree in a relevant field such as Technical Communications, Information Technology, Computer Science or a related field. 
  • Experience with customer support processes and tools (e.g., Zendesk, Hubspot) and content management systems. 
  • Proficiency in English and Danish, with additional languages being a plus. 
  • Familiarity with ITIL concepts and implementation is advantageous. 
  • Knowledge of battery technologies, specifically in the context of grid support and energy storage, is considered an advantage. 

What we offer you: 

Join us at Xolta A/S, where innovation meets passion, and together, we’ll revolutionize the future of energy.

As part of our dedicated team, you can expect: 

  •  Dynamic Work Environment: Immerse yourself in a fast-paced, collaborative workspace filled with enthusiastic colleagues who share your energy and drive. 
  • Impactful Contributions: Take the lead in bringing high-quality, game-changing products to market, reshaping how we consume and purchase energy on a global scale. 
  • Competitive Compensation: Enjoy a competitive salary package tailored to your qualifications, including a pension scheme, to reward your expertise and commitment. 
  • Daily Catered Lunch: Savor daily catered lunches, fueling your productivity and ensuring you have more time to focus on what you do best – excellent customer experience. 

Xolta is an equal opportunity employer, and we encourage candidates of all backgrounds and experiences to apply. Read more about Xolta A/S

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