Do you know the perfect recipe for international upscaling of a tech company? Do you take initiative and challenge the status quo? Then we might have your next job, right here at Emply.

At Emply, we are constantly working on becoming bigger and better. We are continuously growing, and we want you to take part in this incredible growth journey, as our new Head of Customer Relations. Our customer relation department counts 16 people, and we are looking for 3 more to join us

The Role

From the first day, you will be given the responsibility of the two teams that make up our Customer Relations department: Support & Implementation. Both teams have their own team lead, referring to you. Both teams are self-driven and dedicated to their jobs and our common goals, meaning you won’t have to micromanage. Instead, you can keep focus on what’s important

Your tasks and responsibilities

• Optimize our processes to ensure that they are scalable as we continue to grow
• Define how we measure success in both teams
• Align our goals with the daily work to meet the overall budgets
• Support and motivate the teams

We don’t expect you to be a product expert, rather a proactive leader who sees the bigger picture and knows how to get us to where we want to be. Having team management experience is crucial in this role, as you will have full responsibility for the two teams. You will be a part of Emply’s management team and together you will set the scene for our European growth journey.

Your profile

At Emply, we know that success is built by people. We believe in teamwork and personality, just as much as we believe in professional competencies and hard work. Therefore, we won’t tell you who you should be, but we believe that you would love working with us, if you:

• Are an outgoing and social person
• Approach your work with passion and dedication
• Like to challenge the status quo and be innovative
• Are ambitious and self-driven

We know that the pandemic taught us that working at home is not impossible, but our offices are nice and bright, and we all love coming here to do our work and be around our colleagues. We would love it if you also preferred to work on location with us.

What you need to succeed

Being the new Head of Customer Relations, you don’t need a certain education. We know that education is not always equal to experience, but we do expect that you have been in a similar role before. 

To be successful in this role, you have:

• Experience with scaling to an international market
• A minimum of 3-5 years of management experience
• 3-5 years of experience from a SaaS company (not necessarily in this type of role)
• High level of both Danish and English

Why Emply?

At Emply, we strive to have a motivating and uplifting culture. Our offices are bright and open, and we work closely together across teams. We encourage a social culture, where we get to know our colleagues on a personal level. Being social with your colleagues makes taking on challenges together a lot more fun. Besides our social culture and our common mission to deliver the best solution within HR, we also offer you:

• A competitive compensation package including salary, bonus, pension, and benefits 
• An annual personal development plan
• Company and team events like Christmas parties, Employee association events, Friday Pitch* and more
• Pension scheme with company contribution

*Friday Pitch is the new and improved Friday Bar, where we get together to share insights and successes with our colleagues while enjoying a glass of bubbles, wine, or soda.

About Emply

Emply is a Danish software company founded in 2010 and owned by Lessor Group and the American parent company Paychex Inc. Today, Emply is one of the leading global players in the market of innovative SaaS HR Software with ambitious plans for growth in Europe. The Emply HR platform enables companies to manage, develop and attract talent through a simple, innovative and agile solution, optimizing HR processes for companies.  

Emply is growing, so now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?

Lessor Group is a dynamic software company in rapid development. Since 1972, we have specialized in developing payroll and HCM systems for small and large companies in Scandinavia and Germany, and today more than 78,000 companies use our systems, including the market-leading payroll software Danløn.

Lessor Group is owned by the American company Paychex, Inc. Our headquarters are located in Allerød with other offices in Copenhagen, Vejle, Amsterdam and in Germany. Today, Lessor Group employs +200 employees.

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